General Auto Insurance Main

Customer Reviews: ★½☆☆☆ 

The General Insurance Company Satisfaction Survey – February 2012

Over 3,600 people took part in this satisfaction survey from May 2011 through February 2012.

Overall, how satisfied are you, with The General Insurance?

57% – Very Unsatisfied

30% – Somewhat Satisfied

13% – Satisfied


See What Customers Say about the General

  • Extremely Poor Service – Do NOT use them on February 13, 2012

“We switched to The General to save money on our car insurance.  I was sadly disappointed in my service received. My car crash was in December 2011. It two weeks for my claim to even be submitted! First they said my car was repairable! It was taken to a body shop and the body shop owner said the car was totally un-repairable. It took another two weeks playing phone tag and not getting any progress. Ok now they have decided “yes” the car is totaled. I’m like having a heart attack with my rental cost. This is permanent general insurance company. Stay away. It ended up costing me thousands of dollars!!!” Anthony D., 2/13/2012

  • The General IS HORRRRIBLE on February 7, 2012

This company is a rip/off! If you file a claim, do not expect a phone call for any reason what so ever just keep calling them back. The other persons insurance company helped me with any info needed. Also I had to get the ball rolling for everything while they did nothing! The company takes too long to process claims. It shouldn’t take 4 weeks.” Malcolm B., 2/7/2012

  • The General Sucks!!!on January 31, 2012

“I am going through the process of trying to get them to pay the claim for two vehicles that were damaged in hail/tornado storms that came through last month. My premiums are $498.26 and yes I had to pay that much to get the cars insured with them. They want me to submit witness statements from people I do not know to validate the timeframe of the storms that came through my home area. I complied six times, still not enough. Now they are giving me the run around and I have consulted with an attorney!Wish my luck.” Michael F., 1/31/2012


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